If you have a Shop account, you can view your order status by logging in or create an account here. You'll also get email notifications with tracking info when your order is shipped and ready for delivery.

We offer delivery to anywhere in the UK Mainland & Northern Ireland. For other areas please contact us before placing your order.

Usually by a Courier such as DX or DHL, however for certain locations we may choose to deliver with our own vehicle.

There's no need to wait in for your delivery, Couriers are instructed to leave safe (at the drivers discretion) if nobody's at the address when they arrive.

The price for standard delivery is the same, regardless of how many items you order.

Yes! You can open a Trade Account with us by clicking here.

No, there's no need for you to be VAT registered.

The minimum order value to qualify for a Trade Discount is £300.

You can cancel your order up until it has been dispatched from our warehouse, once it's with the courier it's too late to cancel unfortunately.

If you need to cancel, please let us know as quickly as possible by contacting our Support Team, or by logging into your account on the website.

You can return your item(s) under our 30 Day Returns Policy (apart from made to order items) Just let us know by email and we'll send you all the returns information. Please Note: You will need to pay & arrange for the delivery back to us.

Please get in touch with our Customer Support Team as soon as possible. They will investigate and offer a resolution for you. They can be reached by email support@wovenwood.co.uk, Phone 0118 315 2122 or via LiveChat.

Please let us know as soon as possible by sending an email to support@wovenwood.co.uk. Please include photos of the damage to help us resolve the issue quickly for you.

The Hazel and Willow Hurdles should be installed in a similar way as normal fence panels by attaching to fence posts or an existing structure using either screws, metal or plastic cable ties, or galvanised wire.

More information can be found here: https://wovenwood.co.uk/blogs/news/fencing-installation-guide

We have several articles offering advice & ideas here.